Elements and Performance Criteria
- Prepare to process parcels and mail manually
- Individual and work team priorities and responsibilities are identified and confirmed
- All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied
- The availability of parcels and mail to be processed is identified and confirmed
- The appropriate sort plan is identified, accessed and applied
- Parcels and mail to be processed are transferred to processing point
- Labels for identifying the destination of mail are created and affixed to trays
- Process parcels and mail manually
- Internal operating procedures and standards are applied to the manual processing of parcels and mail
- Parcels and mail are processed accurately and correctly in compliance with priority for processing
- Parcels and mail are handled safely to minimise risk of injury to people and damage to parcels
- Parcels and mail that are incorrectly classified and non-conforming items are identified, separated and re-processed
- Parcels and mail are sorted to their correct destination and placed in appropriate mail container for distribution
- Complete process for parcels and mail
- Parcel and mail containers/bag racks are cleared down, sealed and labelled
- Parcel and mail containers are weighed and labelled to ensure compliance with workplace procedures
- Information required to complete records of parcels and mail processed is provided and recorded
- Parcels and mail are transferred to next processing point using appropriate shifting equipment, and labels are scanned as required
- Excess equipment is removed and work area prepared for next activity/shift